1. What is a True Domain Name?
2. Are you an Internet Access Provider?
3. Do you handle the domain registration process?
4. How long does it take to set-up service?
5. Is my account permitted to have Commercial material ?
6. Do you provide tech support?
7. How do I upload my website files?
8. Do you support Frontpage Extensions?
9. Can I change from one plan to another?
10. Can I use domain names from other countries (.cc .nu .to)?
11. I am not very experienced in building a web site. Is it easy to learn with your services?
12. What steps do I need to take to get my domain transferred and my files uploaded to your servers?
13. If I register a domain through Payless4web, what is my total cost, and does the domain belong to me?
14. Will my domain work both with the 'www' and without it?
15. Can you change my MX record to support services such as BigMailBox.com?
16. Do you provide SMTP service?
17. How many MySQL databases come with each domain?

What is a True Domain Name ?

A True Domain name, or Virtual Domain is an Internet Address that will uniquely identify your website. You might have visited websites such as http://www.aol.com, http://www.microsoft.com or http://www.family.com. These are all examples of Virtual Domain names.

Having a Virtual Domain will allow you to have an e-mail address such as jim@yourdomain.com for example.

To see if your Virtual Domain is available, and is not used by anybody else, please, visit our promote page to check database, and type in the domain name of your choice. If there will be no match, you are can register that domain name, else you have to choose another one.

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Are you an Internet Access Provider ?

No. We are specialized in selling webhosting and web design services only. This will permit us to offer high quality webhosting at extremely low prices.

You will need to have a separate ISP that will provide you with access to the Internet.

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Do you handle the domain registration process ?

Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the 2 welcome emails you receive after signing up. If you still have problems, email our support team and see if we can help.

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How long does it take to set up service ?

This is process takes less than an hour (as long as your credit card is approved. You will receive your welcome and set-up information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your IP number.

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Is my account permitted to have commercial material ?

Yes, definitely. We have clients whose material range from personal to corporate information. However, we do not allow adult content, spam, warez or illegal content with our services. See our terms and conditions for details on certain content on our servers.

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Do you provide tech support ?

Yes, we will provide our customers with technical support to any problems related to services or tools that are offered by us. We also include a help page which is unique to your account type to help you along with your account. If you require further assistance, simply contact our support group. Please realize that at our current pricing tech support can only answer questions regarding our services and features, and cannot assist you with building a web site, or creating and fixing scripts.

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All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. If you do not have an FTP Client, we offer links to download one for free in our help section. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site

All Accounts come with FTP and a Web based way to upload files via your control panel.

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Yes, all of our plans support FrontPage Express, 97,98, 2000.

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Yes. Changing plans is easy, just let us know and we will set it up for you.

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You may use international domains, but you must register or transfer them yourself. The Welcome E-mail we send will tell you the nameserver information to use for your account.

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I am not very experienced in building a web site. Is it easy to learn with your services ?

We have a great web site creation tool included with most plans. It allows you to build a basic web site in our control panel. Many stores offer software which allows you to build web sites as well. Check out some great software and computer buys here.

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What steps do I need to take to get my domain transferred and my files uploaded to your servers ?

Step 1: Sign up with us via e-mail.

Step 2: Within 24 hours you will receive an email from us stating that your account has been set up and issuing you an IP number.

Step 3: Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number of 208.56.200.27, you can put that number in a browser as http://208.56.200.27 to see what your pages will look like on our server. You can also use the IP address to upload your files with FTP, or log into your control panel using the address included in your welcome e-mail to access our web based file manager.

Step 4: Then email a domain name transfer request to the appropriate registrar company, the company that you initially registered your domain name through. Use the nameservers that are on the signup form when transferring your domain name.

Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name.

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If I register a domain through Payless4web, what is my total cost, and does the domain belong to me?

First, we charge $25 per year to register a .com/.net or .org domain for you. You can register a domain for as little as 1 year. If you would like to check the availability of a domain, click here and type in the name, if it shows up without a match, it is available! The charge for a domain varies by registrar, Network Solutions charges $35 per year, and we charge only $25 per year. There is no additional charge to get a domain name (except normal monthly hosting fees of course).

If we register a domain name for you, it is indeed your name and you can take it to another host if you wish.

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Will my domain work both with the 'www' and without it ?

Yes, you can access your site using both www.domain.com, and domain.com.

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Can you change my MX record to support services such as BigMailBox.com ?

Yes we do support this change. Simply send a support request and we will make the changes at no charge.

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Do you provide SMTP service?

We do not offer SMTP service due to the problems experienced with SPAM. When one user sends spam, often all users are affected. We simply explain how to user your ISP's SMTP server to send outgoing mail. Most, if not all of our customers find this works fine. If you need help, see our support section or email support.

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How many MySQL databases come with each domain?

You get one MySQL database per domain account (IP number) and it is managed from your control panel.

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